PROVEDOR REGIONAL

INTERNET SERVICE PROVIDER · SUPPORT + COLLECTIONS

Churn cut in half with proactive support and automated WhatsApp collection.

-45%

monthly churn reduction

70%

tickets solved by AI

-65%

delinquency reduction

See solution →

Problema

Customers churned due to lack of agile support and delinquency grew. Small team could not handle support and collection at the same time.

Solução

Support AI solves 70% of tickets alone (IXC query, restart, duplicate bill) and triggers proactive collection before due date with a friendly reminder.

Resultado

Churn dropped by half, delinquency reduced by 65% and the team started focusing on retention and expansion. NPS rose in the quarter.

“Customers do not even call for basic support anymore. The AI solves it and collection left the paper stage.”

— Director · Regional ISP

Stack

Mágica Chat · AI Support · IXC · Collection

Implementation time

First workflow live in 16 days

Frequently asked questions

Are these numbers guaranteed?

No. Every operation is unique. The case studies show results observed in specific contexts. What we guarantee is methodology, follow-up and continuous adjustments.

Why are some cases anonymous?

We respect the confidentiality of clients who prefer not to disclose their identity. Anonymous cases are based on patterns observed across multiple operations in the same segment.

Does it work for my segment?

Mágica Suite already runs in telecom, healthcare, finance, real estate, education, industry and retail. Book a diagnosis — we probably already have a similar stack running.