PROVEDOR REGIONAL

INTERNET SERVICE PROVIDER · SUPPORT + COLLECTIONS

PROVEDOR REGIONAL: documented operation with Mágica Chat · AI Support · IXC.

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Problema

Customers churned due to lack of agile support and delinquency grew. Small team could not handle support and collection at the same time.

Solução

Support AI solves 70% of tickets alone (IXC query, restart, duplicate bill) and triggers proactive collection before due date with a friendly reminder.

Resultado

This case remains public in narrative-only mode while quantitative metrics and outcome claims undergo evidence review.

Stack

Mágica Chat · AI Support · IXC · Collection

Implementation time

Frequently asked questions

Are these numbers guaranteed?

No. Every operation is unique. The case studies show results observed in specific contexts. What we guarantee is methodology, follow-up and continuous adjustments.

Why are some cases anonymous?

We respect the confidentiality of clients who prefer not to disclose their identity. Anonymous cases are based on patterns observed across multiple operations in the same segment.

Does it work for my segment?

Mágica Suite already runs in telecom, healthcare, finance, real estate, education, industry and retail. Book a diagnosis — we probably already have a similar stack running.