PROVEDOR ISP

COLLECTIONS · INTERNET SERVICE PROVIDER

Delinquency reduced by over 60% with humanized WhatsApp collection.

-65%

delinquency reduction in 6 months

3×

more collections with same team

100%

collection with no harassment complaints

See solution →

Problema

Collection via bank slip and calls, 18% delinquency, high call center cost and Reclame Aqui complaints due to inappropriate approach.

Solução

Humanized collection on WhatsApp with Asaas + Pix, escalated reminders by aging bucket, automatic installment agreement and auditable tone per message.

Resultado

Delinquency dropped from 18% to 6% in 6 months, same team collected 3× more contacts and zero harassment complaints. Everything recorded for audit.

“We collect more, spend less and the customer thanks us. I never imagined all three together.”

— Finance Manager · ISP Provider

Stack

AI Collection · Asaas · Pix · WhatsApp API

Implementation time

First workflow live in 14 days

Frequently asked questions

Are these numbers guaranteed?

No. Every operation is unique. The case studies show results observed in specific contexts. What we guarantee is methodology, follow-up and continuous adjustments.

Why are some cases anonymous?

We respect the confidentiality of clients who prefer not to disclose their identity. Anonymous cases are based on patterns observed across multiple operations in the same segment.

Does it work for my segment?

Mágica Suite already runs in telecom, healthcare, finance, real estate, education, industry and retail. Book a diagnosis — we probably already have a similar stack running.