LINKNET

OPERATIONAL EFFICIENCY · INTERNET SERVICE PROVIDER

Support flow optimized: TME reduced by 68% with AI triaging and routing automatically.

68%

TME reduction in support

24h

AI answering without operator

3×

more tickets solved/day

See solution →

Problema

Tickets arrived mixed (technical support, finance, sales). Manual routing created rework and the customer was bounced from department to department.

Solução

AI classifies the ticket by intent, opens it directly in the right department in Odoo, suggests the knowledge base and only escalates what needs a human — with SLA visible by channel.

Resultado

TME dropped 68%, tickets solved per day tripled and customers stopped being bounced. SLA dashboard by department became a management routine.

“The customer no longer needs to repeat the problem three times. The AI already opens it in the right place with the full history.”

— Support Coordinator · LinkNet

Stack

Mágica Chat · AI triage · Odoo · WhatsApp · BI

Implementation time

First workflow live in 12 days

Frequently asked questions

Are these numbers guaranteed?

No. Every operation is unique. The case studies show results observed in specific contexts. What we guarantee is methodology, follow-up and continuous adjustments.

Why are some cases anonymous?

We respect the confidentiality of clients who prefer not to disclose their identity. Anonymous cases are based on patterns observed across multiple operations in the same segment.

Does it work for my segment?

Mágica Suite already runs in telecom, healthcare, finance, real estate, education, industry and retail. Book a diagnosis — we probably already have a similar stack running.