LINKNET

TELECOM · INTERNET SERVICE PROVIDER

24/7 support with AI + collections integrated into the ISP system.

68%

TME reduction

4.2×

more leads converted

92%

automated collections

See solution →

Problema

8,000-customer base, manual support overwhelmed the team and collections depended on calls during business hours. High TME, delinquency rising.

Solução

AI triaging tickets 24/7, integrated with IXC to check bills, generate duplicates and trigger humanized collection on WhatsApp with automatic Pix.

Resultado

70% of tickets solved without an operator, 92% automated collections and TME dropped 68% in the first month. Team reassigned to retention and complex support.

“The queue never ended. Today the AI solves most of it alone and the customer leaves with the bill in hand in seconds.”

— Marcos Aldrighi · COO LinkNet

Stack

Mágica Chat · AI collection · IXC · BI

Implementation time

First workflow live in 14 days

Frequently asked questions

Are these numbers guaranteed?

No. Every operation is unique. The case studies show results observed in specific contexts. What we guarantee is methodology, follow-up and continuous adjustments.

Why are some cases anonymous?

We respect the confidentiality of clients who prefer not to disclose their identity. Anonymous cases are based on patterns observed across multiple operations in the same segment.

Does it work for my segment?

Mágica Suite already runs in telecom, healthcare, finance, real estate, education, industry and retail. Book a diagnosis — we probably already have a similar stack running.