LINKNET

TELECOM · INTERNET SERVICE PROVIDER

LINKNET: documented operation with Mágica Chat · AI collection · IXC.

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Problema

8,000-customer base, manual support overwhelmed the team and collections depended on calls during business hours. High TME, delinquency rising.

Solução

AI triaging tickets 24/7, integrated with IXC to check bills, generate duplicates and trigger humanized collection on WhatsApp with automatic Pix.

Resultado

This case remains public in narrative-only mode while quantitative metrics and outcome claims undergo evidence review.

Stack

Mágica Chat · AI collection · IXC · BI

Implementation time

Frequently asked questions

Are these numbers guaranteed?

No. Every operation is unique. The case studies show results observed in specific contexts. What we guarantee is methodology, follow-up and continuous adjustments.

Why are some cases anonymous?

We respect the confidentiality of clients who prefer not to disclose their identity. Anonymous cases are based on patterns observed across multiple operations in the same segment.

Does it work for my segment?

Mágica Suite already runs in telecom, healthcare, finance, real estate, education, industry and retail. Book a diagnosis — we probably already have a similar stack running.