APEOESP

COLLECTIONS · LARGE MEMBER BASE

AI collection recovered millions in delinquency with humanized WhatsApp collection.

34%

WhatsApp response rate

60%

less manual work

2×

more recovery vs previous method

See solution →

Problema

Large member base with high delinquency and a collection process via letters/mail. High cost, low response, complaints about aggressive tone.

Solução

Humanized AI collection on WhatsApp, with discourse by aging bucket, automatic installment agreement and real-time recovery dashboard.

Resultado

Recovery doubled versus the previous method, manual work dropped 60% and zero complaints about harassment. Flow audit available per member.

“Collection became a process. Before it was someone yelling on the phone, now it is a data-driven conversation with Pix agreement.”

— Finance Board · APEOESP

Stack

Mágica IA · WhatsApp · aging dashboards

Implementation time

First workflow live in 18 days

Frequently asked questions

Are these numbers guaranteed?

No. Every operation is unique. The case studies show results observed in specific contexts. What we guarantee is methodology, follow-up and continuous adjustments.

Why are some cases anonymous?

We respect the confidentiality of clients who prefer not to disclose their identity. Anonymous cases are based on patterns observed across multiple operations in the same segment.

Does it work for my segment?

Mágica Suite already runs in telecom, healthcare, finance, real estate, education, industry and retail. Book a diagnosis — we probably already have a similar stack running.